Broker Help Center | Notion

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Welcome to the Broker Help Center — Your resource for posting freight, managing bids, and leveraging market intelligence on Cargado.

Specializing in cross-border and domestic freight opportunities
- Cross-border: US ↔ Mexico, US ↔ Canada, Canada ↔ Mexico
- Domestic: Mexico & Canada (plus US border cities) </aside>

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Choose a section below to get started or find answers to specific questions.

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Getting Started

New to Cargado? Start here to set up your account & get posting.

Set up your account & configure Multi-Factor Authentication (MFA)
Create workspaces & teams for your organization
Invite team members & customize notification preferences </aside>

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The Marketplace

The core of Cargado — where you post freight and work with carriers.

Post loads & lanes (owned and potential/non-comm freight)
Understand equipment types & posting options
Respond to carrier bids & use Instant Response
Manage the full lifecycle from posting to matching </aside>

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Real-time pricing intelligence powered by 100,000+ carrier bids.

Read rate data, percentiles & confidence scores
Use the Excel Add-in for bulk RFP pricing
Integrate the Rating API into your TMS </aside>

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Track your team's posting activity, bid engagement & performance.

Use the Postings & Bids dashboards
Filter by date range, freight type, service market & equipment
Export data for deeper analysis or leadership reporting </aside>

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Account & Billing

Manage your Cargado organization.

Understand workspaces (organize freight) vs teams (organize people)
Invite & manage users, troubleshoot MFA issues
Learn about subscription tiers launching in February 2026 </aside>

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Language Support

Cargado is available in English, Spanish, and French.

Platform automatically displays in your browser or system language
No configuration needed </aside>

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Connect Cargado with your existing systems.

TMS integrations (McLeod, Turvo, Tai)
Load Sync, Rate Sync & Carrier Sync capabilities
Upcoming: Bids & Matches API, Trip Tracking & Document Sync (Q1 2026) </aside>

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Level up your cross-border knowledge.

Register for the free Mexico 101 webinar (led by Matt Silver)
Schedule dedicated operations training for your team </aside>

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Can't find what you're looking for? Reach out for help:

Email [email protected] or
Reach out to your dedicated CSM via Slack or Teams or
Click the icon in the bottom left and select Chat for general support </aside>