Fixing common multi-factor authentication issues.

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Screenshot Needed: Capture the MFA setup screen showing the QR code and authenticator app pairing step.

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Common Issues

Apple Device:

1. If you’re using your iPhone camera to scan the QR code on the screen, your on-time-password is likely being stored in the Apple Passwords App
   1. Go to the Passwords app on your iPhone, under “Codes”

Code Not Working

1. Check your phone's time — Must be set to automatic/network time
2. Use the correct app — Make sure you're using the right authenticator app
3. Wait for a fresh code — Don't reuse codes; wait for a new one
4. Check for typos — Enter the exact 6-digit code shown

Changed Phones

If you switched phones and lost access to your authenticator:

1. Contact [email protected]
2. Provide your account email and company name
3. We'll verify your identity and reset your MFA

Lost Authenticator App

If you uninstalled your authenticator app:

1. Reinstall the app
2. If you saved backup codes, use one to log in